HRAWI reclassifies hotels based on global norms
The Hotel and Restaurant Association of Western India (HRAWI) has certified thirteen hotels in Maharashtra under new norms that, it stated, are more contemporary and global in standards as compared to existing ratings.
HRAWI stated as per the new norms, hotel properties will be classified, rated or graded under six categories listed as Budget, Classic, Premium, Luxury, Deluxe Luxury and Primo Luxury, and will be uniform for both domestic and foreign tourists. The Shalimar Hotel, The Fern Residency, Golden Swan Beach Resort, The Emerald, Peninsula Grand Hotel, Sun-N-Sand Hotel, Holiday Inn Mumbai international Airport, Waterstones Hotel, T24 Residency, Hotel Transit, Hotel Meluha, Renaissance Mumbai Hotel and Convention Centre and Hyatt Place are among the first hotels to have been audited as per the new classification standards and are officially certified as of 25th October, 2017.
HRAWI said with this classification system it hopes to remove any ambiguity for tourists checking into an Indian Hospitality Quality Standards (IHQS) Certified Hotel. It added that the objective behind this initiative is to bring in standards of evaluation and parity that are in line with international standards, as well as making redundant some criteria in star ratings that have become irrelevant today.
“The objective behind developing the IHQS is to educate our members on modern quality standards as well as reduce the burden of the Ministry of Tourism (MoT). Presently the MoT is responsible for conducting audits and rating hotels. So now the Government can focus on improving and promoting tourism, while we from the industry are doing our bit to support the initiative,” said Dilip Datwani, President, HRAWI.
HRAWI has engaged an external agency for the purpose of auditing hotels which will independently verify and award each hotel a classification based on product and service standards.