Interview with Vishal Mirchandani, CEO, Commercial & Retail, Brigade Group
Established in 1986, Brigade Group has carved its niche in all the segment of realty sector. Vishal Mirchandani, CEO, Commercial & Retail, Brigade Group, shared his views on retail real-estate.
What is the growth pattern of retail real-estate in India?
Visiting a mall has become an intrinsic part of the urban lifestyle. Customers look for a wholesome experience while visiting a mall which includes avenues for leisure, recreation and entertainment, rather than going only for shopping. It should also be noted that while organized retail is growing at 17% annually since the last five years, the shopping mall space is not being added leading to undersupply of the same.
Retail space is becoming increasingly customer-centric, experience and convenience driven. Today’s retail space is a fluid, dynamic one, constantly changing to keep the customer’s interest alive and to engage with the customer. The retail space has become the hub for retail brand’s promotional activities and visual merchandising and décor, as silent selling techniques, are playing a big role in attracting customers.
Development of dynamic retail concepts can be witnessed across categories led by entertainment and dining which are increasingly finding newer ways to connect with the youth and young families thus energizing the shopping mall experience. Now-a-days, consumers are well-travelled, well-informed and aware of global trends. They look for an international experience in a mall. So, leisure and entertainment options, including a choice of food and beverage avenues, also become priorities, along with a great choice of retail brands.
Cutting edge design and technology are being deployed to create a seamless experience for everyone. This ranges from hi-tech parking facilities to other amenities. Shopping malls are moving towards a digital experience in order to connect with the millennials.
What are the operational challenges for mall establishments?
The major challenge that shopping malls face is related to town planning and resulting traffic issue. Here local bodies and town planners must facilitate process of providing smoother access to customers so as to reduce pressure on the approach road and other infrastructure related issues. The other challenge is with respect to the development rules for shopping malls. The key to overcome any challenge related to the mall establishments is to have a thorough understanding of the business environment.