OYO partners with WhatsApp for its enterprise solution
Hospitality company OYO stated on Monday that it is testing WhatsApp’s enterprise solution. Travellers booking an OYO will now have the choice to receive their booking confirmations along with cancellation and navigation details for locating a hotel via WhatsApp.
Once a booking is created, the integration will allow OYO to send a confirmation message through WhatsApp. Customers will receive the message through OYO’s verified profile. OYO said in case of connectivity issues, it will further notify the guests through SMS. Users who do not use WhatsApp will receive notifications through SMS and email. Guests will also receive directions for locating their hotel on the day of the check-in and notification in case a booking is cancelled.
Anil Goel, CTO – OYO, said: “Technology has been the biggest driver for OYO to create value in India’s hospitality industry and also the experience we offer to our guests. With the latest WhatsApp integration, we will make the post-booking experience hassle-free for our guests. They can now easily access their booking details via WhatsApp, which enjoys a huge reach in India with over 200 million active users.” OYO stated it has around 8,500-plus hotels in more than 230 cities across India, Malaysia and Nepal.