Business Impact Through Digitisation

Business Impact Through Digitisation
Jul 2020 , by , in Interviews

“DTSS believes in a pro-active and transparent engagement with its clients,” Sanjeev Kumar, President, Dusters Total Solutions Services Pvt Ltd (DTSS)


Significant Transformations in the Company

In 2016, DTSS became part of the SIS Group – India’s leading Security & Business Services Organization for the past 43 years.  DTSS, manages over 150 million sft a day, across 50 cities and has several automation initiatives, custom designed to build efficiency, agility and scale.

At the client-facing end, DTSS has Aadhar based on-boarding, Facial Attendance, E-checklist, Machine scanning & App-based Customer feedback. The output of all these tools is available to clients to view as a single dashboard to take accurate decisions. At the back end, RPA (robotic process automation), E-invoicing, Employee background   check,   Site   audits,   digitally   enabled training processes allow us to   improve business performance.  For the front line employee’s grievance redressa we have “Hum Hain Na” – Helpline number as also programmes on ground like, Rewards & Recognition, HR Connects & Town Halls and recognition every week in our internal mailers.


What have been Company’s novel initiatives?

DTSS has adopted a client centric model through its Shared Service Centre. It  is  a  collaborative  strategy, combining  the  best  of  Centralization & Decentralization – in which, processes of existing common functions across  various  locations  and business  areas  are  brought  under  a  self-governing business unit that has a management structure designed to promote efficiency, improved service, cost savings and value generation, for the internal customers of the parent and group companies, working as a service partner.


What is the Company’s growth outlook?

DTSS is present in every segment of the industry, from hospitality and healthcare to education and retail, IT and manufacturing. The company has a vision 2x3y – aiming towards double the revenue & employee strength in next 3 years & being a solution provider to our clients.  We believe – Our people are our Pillars.


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