Interview with Hanmantrao Gaikwad, Chairman and MD, BVG India Ltd
Facility management market set for growth
BVG India Ltd is the largest Integrated Facility Management Services organization in India which was formed in the year 1997. Chairman and Managing Director, H R Gaikwad, BVG India Ltd. give insights into this segment.
Globally FM segments have elaborated the process and procedures, defined the standards and MIS mechanism which are much ahead of Indian companies. FM is still considered a manpower driven rather than technology driven segment in India, On the contrary, the client can get maximum benefits from the latest technologies such as mechanized housekeeping services and building management system that reduce the operational costs.
Supply Chain Management (SCM)
SCM in FM industry has undergone a vast improvement. From local shop vendors to the various established suppliers having pan India presence. They are not only manufacturing the required materials (chemicals, consumables, uniforms, machines etc.), but are also importing them from other countries. These organisations have an established SCM network to cater to the growing industry needs. There are still some gaps, especially on quality front which I believe will improve as customers’ expectations will continue to rise.
The current contracting methodology is not at all structured and is largely dependent upon the whims and fancies of the principle customer. Most customers prefer single service contracts based on head counts, defined machines, material etc., to ensure that at least they should be provided with that much resource by the FM organisation. There are certain penalties for not providing the defined resource though these kinds of contracts are neither service level agreements (SLA) nor defined resource based contracts.
As a matter of fact, the FM contracts should be purely SLAs that define the level of service expected from the service provider. SLAs are output-based in that their purpose is to specifically define what the customer will receive. I think FM organisations have to work more on building client’s trust towards their service adherence and deliverable.
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