OYO appoints Garima Nagpal as head of quality
Hotel aggregator OYO announced hiring of Garima Nagpal, a seasoned hospitality professional with over four decades of experience has joined OYO, as head for quality. In her new role, Garima will be responsible for network-wide upgradation of OYO hotels to ensure highest levels of quality, including hygiene and ambience.
The appointment is in line with OYO’s commitment to solve supply-demand imbalance and offer beautiful and quality living spaces. Of her extensive hospitality career, Garima has spent nearly 30 years as the Head of Housekeeping across several hotel chains. She has worked with marquee brands including The Oberoi, Taj, Hyatt, Le Meridien and India Habitat Center.
Garima joins OYO from The Imperial Hotel where she was the Executive Housekeeper for 9 years. Prior to that, she was at Aman hotel and The Shangri-La. In 2001, she was hand-picked by the Taj Mahal, New Delhi to help improve the hotel’s guest experience scores. She has worked at multiple Oberoi properties including Oberoi Palace in Srinagar, Oberoi Cecil in Shimla, The Oberoi Chandigarh, The Oberoi Delhi, and finally in The Oberoi Towers, Mumbai.
On her appointment, Ritesh Agarwal, founder and CEO OYO said, “Garima’s experience and expertise in this domain will be invaluable as we expand further and add new forms of real-estate to our network. Her team will ensure a predictable high-quality experience, every time a guest checks into an OYO.”