Puravankara Group bets big on Artificial Intelligence
Puravankara Company on 12th June 2018, announced the integration of Artificial Intelligence into the business, by introducing its two very own robots – Mitra and Mitri. The company inked a deal with Bangalore-based Invento Marker spaces Pvt. Ltd., to bring the integration of technology with real estate, and more importantly take a giant leap in the delivery of superior customer experience. These bots were introduced to the public at Bengaluru Home Habba, 13th – 15th July at Sindoor Convention centre, near JP Nagar Metro Station. The Bots are the 1st touch point of all visitors to the Bengaluru Home Habba and handle visitor management system.
The entry of AI, comes as a great starting point for Provident to augment its technologically adept business strategy. The bots will be the first customer touch point for data acquiring, storing and analytics, using voice and touch panel enabled data capture. When a customer interacts with the robotic interface, data is moved into the Customer Relation Management System, Sales Force, thereby creating direct, correct and more importantly insightful data. This in turn will translate into a more relevant and faster turnaround of customer enquiries and improved customer engagement with deeper customer insight.
Sharing his views on the on-boarding of the two robots, Mr Anand Narayanan, Chief Operating Officer, Puravankara Ltd. said, “Being early adopters of technology has always been at the forefront of Puravankara. Whether it is tech adoption at construction line or customer touch-point, we like to be at the cutting edge of all things — Proptech. So the next big thing is, AI integration in our business practices. By bringing in the element of AI through humanoid robots, we aim to scale up the efficiency of our customer interfaces, bringing standardisation of customer experience and institute insightful data to improve the overall business proficiency.”
He further added, “In our constant endeavour towards customer centricity, this time the Bengaluru Home Habba will have some new offerings in its coffer. We are showcasing the very popular concept of Home Exchange Plan – an initiative with multiple benefits for the home sellers who are looking to upgrade their homes. This new initiative has been conceived to address and simplify the needs of home sellers that intend to upgrade their homes and adding technology will make it robust.”