Technology Can Drive Inclusion And Diversity
Rachel Osikoya, Director; Head, Diversity and Inclusion, A.P. Møller-Maersk
Technology can be an enabler of greater diversity and inclusion. It provides data-driven insights and scalable solutions that can challenge our thinking, influence processes and ultimately change behaviours.
Technology is not perfect. But, as I have learned through my work in diversity and inclusion, it has a remarkable potential to improve outcomes. Technology is maturing quickly and more biases are being recognised and eliminated with every new iteration, leading to rapidly accelerating progress on the diversity and inclusion agenda.
Just as technology continues to evolve and support positive change in the diversity and inclusion agenda, it is vital that the latter continues to evolve – and that we continue to drive changes in the underlying technology to continually improve those systems and ensure bias-free outcomes.
At its best, technology can help reduce bias, diversify talent pools, and benchmark diversity and inclusion. Research cited in the report also indicates that increasing diversity, equity and inclusion brings a host of benefits to businesses in terms of profitability, innovation, decision-making and employee engagement.
As businesses begin to emerge from the COVID-19 crisis, they must seize this unique opportunity to shape the workplace of the future by blending new technological tools with human-centric approaches to improve diversity, equity and inclusion for all.